Customer Feedback New Zealand
AUCKLAND
just came back from a 5 day road trip with the van. the van was super clean when we picked it up, has a microwave, fridge, kitchen items inside. The seating area inside was nice and easy to turn into a bed. we got sleeping bags, several blankets and towels and a heater. Good value for the price!! Marcel and Ley were really nice and helpful and explained how to use everything in the van. Can only recommend to rent a van from here!!
My girlfriend and I had a great experience with Traveller Autobarn! -Check-in and check-out procedures very quick and exhaustive: we picked up our Kuga in C'Church, where Craig was very helpful and explained to us everything we need to know, while we dropped off the van in Auckland where Lay gave us a smooth and easy check-out. - The van has been great for all our travel: we drove 7000km and the only thing we had to do is top up a little bit of motor oil (the company reimbursed us the cost, too!). A little bit slow on hills, but I think is absolutely normal for this kind of van! - Interiors perfectly fitted, with everything we needed for a 2 months trip. The only flaw was the "mattress", not so supportive, that give us a little bit of backache, but again nothing major and remember that it's a campervan and not a 5-star hotel room! - Price extremely competitive! A great experience overall, I could not recommend them more!! Thanks Traveller Autobarn NZ!!
Kenny explained everything clearly when we collected the van and answered our questions. We had a fantastic time with the van with no problems. Dropping off was just as easy. I would recommend Travellers Autobarn to my friends. Thank you. It was a brilliant experience.
My partner and I travelled around the north island of NZ in our travellers autobarn kuga campervan and absolutely loved it. The layout was perfect for us, we especially enjoyed the fact we had a full kitchen set up and a fridge which saved us money on food and drinks while we were travelling. They whole experience was really easy and everyone was lovely to deal with. Can’t recommend travellers auto-barn enough :)
The warm welcome in Autobarn Auckland felt good. The lady listened to all questions and helped us with all our needs. For example we were given a heather and cozylights. In the cold nights we were grateful. We had a problem with the gas (empty) at the first day but through the call center we were helped.
CHRISTCHURCH
Craig and Joseph were very helpful and informative, explaining and giving tips of what to do and where to go. Car condition was excellent and clean. Stayed mostly in powered camping sites, the heater was an excellent choice that kept us warm. It was our 1st time experience driving a high top van, and during windy days the strong sideway wind push was quite an experience. Truly enjoyed our trip, this time of year's perfect just before the busy season start. Thank you Travellers Autobarn!
Truly enjoyed our trip around South Island NZ using the Estima during the winter season. Joseph & Craig were very accommodating by welcoming us starting from the day we rented the vehicle as well as during drop off. Will definitely be renting again in the coming months to experience the spring & summer in NZ! Thank you Travellers Autobarn for taking care of us. We’re recommending your service to our stream of networks from South-East Asia 😁
Excellent Service and Well-maintained Campervan! I recently rented a campervan from TA and had an amazing experience from start to finish. The service provided by the company was top-notch, and I would highly recommend them to anyone in need of a campervan rental. The campervan was in great condition. It was clean, comfortable, and well-maintained, which made our road trip even more enjoyable. The van had all the necessary amenities and features we needed, including a fully equipped kitchen, cozy sleeping bed, and ample storage space. But what really stood out to me was the friendly and supportive staffs, Chris and Craig. From the moment we arrived, they greeted us with a warm welcome and were always available to answer any questions or provide assistance. They took the time to explain all the features of the campervan and ensured that we felt comfortable before hitting the road. I must also mention that the pricing was fair and transparent. There were no hidden fees or surprises, and the overall value for money was excellent. The campervan rental from TA was worth every penny.
Spent 3 weeks travelling the South Island in the Chubby- the bed was actually a lot bigger and comfy than we expected. Even in the winter it wasn’t too cold with the heater on and extra sleeping bags. Communication with TA (both phone and email) over the trip has been great- they reply quickly and our out of hours requests were not a problem! When we dropped off our van this morning, Chris had arrived early for his shift and went above and beyond to drop us at the airport! Great set up for a road trip and would definitely hire again in future :)
This is our second time hiring a van through Travellers Autobarn. Driving from Christchurch south and back up and everything was great. The mini heater and water bottles were an added bonus for cold night when staying at caravan parks.
